better agent tools is a research and design network founded to help insurance agents work smarter by building better working practices and tools.
our practice We spend time with agents and agencies to understand their day-to-day frustrations, we analyse the shortcomings of the current tools, and we work with agencies and developers to create new solutions.
feedback to carriers Where we identify problems between carriers and agents, we work to help carriers improve their working practices. Everyone benefits.
Commissions should be transparent, timely, and accurate. Every time. We’d like to know how you manage commissions today at both the agency level and as an agent; how much time tracking down or chasing commissions takes up; and how often things go wrong.
take the commissions surveyCustomer communication should be easy, and fully automated whenever possible. Messaging should be highly tailored, and should help the customer ensure they get the coverage they need, and stay covered. No surprises.
take the comms surveyAgent and customer collaboration should be readily available and straight forward whether the customer needs more context, needs to see their options for themselves, or wants to fill in their own application form.
take the collaboration surveyhelp us build better tools
So far, we’ve talked to hundreds of agents about their day-to-day working practices, and have helped push a number of process improvements to carrier tools to improve your quote and enrollment experience.
We’re now looking for more agents to speak to around our areas of focus. If you have experience commissions, customer comms tools, or application hand-off to the customer we’d like to speak to you.
Our researchers run 30 minute interviews, which are kept completely confidential. We share the anonymous, collated results of our findings with the agents we’ve spoken to after the research has concluded.
talk to us